Warranty and Purchaser Agreement

Copier1 may choose to cover additional elements or situations involving a customer's machine beyond those warranties contained below. Our small print protects YOU! THIS WARRANTY IS APPLICABLE FOR ALL CUSTOMERS OF EQUIPMENT PURCHASED FROM COPIER1, LLC FOR BUSINESS AND PERSONAL USAGE EXCLUDING COMMERCIAL PRODUCTION ACCOUNTS OR WHERE OTHERWISE DESCRIBED HEREIN. 

1. Five year (minimum) major component guarantee on all copiers excluding production, engineering,  and wide format equipment.  Five year free replacement guarantee on all used, refurbished, and remanufactured copiers covered herein. Copier1 warrantees the main unit  to be free from major malfunction for a period of 5 years from date of purchase. This includes all touch screens, push button and numeric control panels, lasers, ALL circuit boards, ALL motors including main drive motor, main logic and all other circuit boards including finisher, document feeder and any other boards contained within the main copier unit, including interfaces and other related accessories. Copier1 will also warranty major gear/drive packs in a similar manner under most conditions.  Copier1 will ship replacement components within 48 hours free of charge, excluding shipping and handling.  Under conditions where copier is deemed by Copier1 to be irreparable, Copier1 will replace the machine with a similar copier of the same or newer production series, or a newer machine if that copier is no longer available or practical, at the discretion of Copier1 at no charge to customer other than shipping.  Installation costs of warranted components is the responsibility of Customer. For machines in operation beyond 5 years from date of purchase, Copier1 will provide major component replacement guarantee for the useful life of the machine, up to 7 years from original sale date.

2. 30 Day 100% Parts Warranty for black and white and color remanufactured, refurbished, used, and demonstrator copiers. Copier1 guarantees all parts within copier to be free from defects for a period of 30 days from date of delivery.  All parts covered under warranty are to be supplied by copier1 or approved for purchase by third party vendor. Unless agreed to by Copier1 management before installation, all repair parts will be provided by Copier1.  Any required machine installation labor is not included- including computer and network installation.  Customer will be provided equipment documentation, CD/Drivers and/or download instructions, and Help Desk installation support at no charge. For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, upon confirmation of need for replacement.  If you purchase an additional maintenance agreement, service will be provided to you under the terms of the maintenance agreement, if your contract is with Copier1.  Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

3. Help Desk. Customers of all copiers supported by Copier1.com Help Desk technical support shall be entitled to use of said technical support, free of charge for 1 year from date of purchase.

4. Drum warranty. Black and white copiers remanufactured by Copier1 come with a 6 month, 30,000 maximum copy drum (photoreceptor) warranty. This warranty is in effect up until 30,000 copies or the number of copies rated for the photoreceptor by the copier manufacturer, whichever is lower. Under  circumstances where drum fails within this period, Copier1 will provide a replacement drum free of charge, with shipping and handling costs to be paid by customer.

5. Copier1 guarantees that unless otherwise stated, all copiers will be operable or made operable upon receipt by customer. Most copiers install without incident, and are operable within minutes. First resort under circumstances where copier arrives inoperable due to shipping conditions are for customer to contact Copier1.com Help Desk for technical support. Copier1 management will provide customer with technician upon request. Any repairs to be paid for by Copier1 must be pre-approved by Copier1 management BEFORE repairs are performed.  Copier1 will assist with shipping claims and, in most cases, supply all damaged parts without cost in advance of any claims being paid. We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Copier 1COPIER1 owns all parts removed from repaired products. Customer hereby agrees that Copier1 representative or contractee will be allowed into customer premises during normal business hours to provide any warranty or non-warranty repair to equipment purchased from Copier1.

6. Copier1 will replace or exchange equipment found to not be feasibly repairable under warranty. Customers may request and expect replacement for copiers which do not function to manufacturers specification. Customer must allow repair attempts prior to replacement  authorization. Remember, your copier was just transported, and the most common time for the machine to need fine tuning or installation labor is after shipment. If Copier1 is unable to complete installation to reasonable operation and on-site technician confirms in writing that the machine is inoperable, Copier1 will issue a Replacement Authorization.  If customer returns, rejects or cancels shipment anytime subsequent to placing order customer agrees to pay all shipping and restocking fees, and to deduct from any refunds for any service, delivery, and installation charges incurred at the standard billable rate. Copier1 will, when return has been approved, arrange for return shipping at our corporate discount rates with usual shipping agent or agent of customers choosing so long as said shipper provides air ride, padded transportation. Customer will receive full refund for all equipment, accessories, and supplies, including unused toner in original packaging less any applicable and aforementioned fees.  Credit card processing fees of no more than 3% are the responsibility of the customer and are to be subtracted from refund. Equipment return requests must be made in writing to Copier1, LLC at 2020 Windsor Drive Unit A1, Salisbury Maryland, 21801 within 20 days of original order date. All usage on returned equipment may result in refund adjustment at market per-click rental rates.

7. This warranty does not cover service necessitated by malfunctions of parts and/or attachments and/or supplies sold, provided, or installed (excluding the installation of supplies) by anyone other than Copier1, or by use of paper not compatible with the equipment. Customer may purchase toner and supplies from other vendors, but there is a small possibility that portions of warranty related to use of said supplies may be voided, if damage is due to faulty toner, developer, photoreceptor (drum) or other consumable, or from parts not purchased from Copier1.

8. Under no circumstances shall payment of invoices or acceptance of equipment be contingent upon networking services being provided on-site by Copier1, LLC. Customer may contract or Copier1, LLC may suggest or assist in obtaining the services of on-site networking firms or individuals in situations where Customer staff in unable to achieve software integration or in situations where customer is not technically able to accomplish installation of all desired networking features. All necessary print and scan drivers are easily available through the World Wide Web, vendor, manufacturer, and third party websites in situations where Copier1 is, for any reason, unable to deliver such drivers to customer, and such software downloading and integration is not the responsibility of Copier1 to install or make active.

9. Specification changes, alterations or attachments may requires a change in the warranty set forth herein. Such changes shall become effective upon notice to Customer by Copier1. Copier1 also reserves the right to terminate this Agreement by notice to Customer if Copier1 determines that such changes, alterations or attachments make it impractical for Copier1 continue to warrantee the equipment. This Agreement shall not apply to any equipment which ceases to be at the original Customer shipping destination location or is damaged through accident, abuse, misuse, theft, neglect, acts of third parties, fire, water, war, casualty or an other natural force. 

10. Copier1 shall have right to consequential damages by any reason of non-performance of this agreement. Customer agrees to resolve any disputes regarding credit card charges through legal means other than Credit Card company or issuing bank. That is, such disputes are to be resolved through legal channels or agreed upon terms. Copier1 shall be entitled to consequential damages, including but not limited to attorneys' fees, arising out of customer's non-performance of this purchase agreement.

11. Copier1 management may, upon agreement and acceptance by Customer, elect to replace the covered equipment with comparable equipment in order to provide required reliability for customer. Customer may incur costs associated with equipment replacement during the term of this warrantee, and agrees to pay any necessary transportation costs.

12. Customer accepts the fact that due to the complicated nature of the photocopying process, copiers may at times require maintenance in addition to normal scheduled maintenance. Copier1 will pursue all reasonable efforts under the terms of this agreement to as described herein. Customer agrees to treat Copier1 staff in a polite and respectful manner or warranty coverage will be voided.

13. Differences in speed or model number throughout a manufacturer's model series and variations in equipment history including meter counts may will inevitably vary throughout Copier1's supplied products and should not be considered absolute and modifications to hardware and software which may or may not have occurred and may alter such digital records should not be assumed to be accurate cannot be guaranteed by Copier1. Stated or digital history are not a basis for equipment valuation under the terms of this agreement, not shall such information be considered in any way to affect related or unrelated clauses of this entire agreement. Valuation of equipment shall be determined solely by the negotiated full delivered price as invoiced and not by the year of manufacture, copy count, digital or printed maintenance history, and/or in-service dates, which also may vary throughout equipment and are not guaranteed. Copier1 has developed systems to ensure consistent product throughout a model range, and among varying usage history, and adherence to the terms of this Agreement shall not be based upon these factors.

14. Vendor will assist in repairing shipping damage or replacing equipment with similar equipment at the customers expense. Shipping claims are the sole responsibility of customer, although vendor will assist in filing shipping claims by providing any necessary documentation available to vendor. Customer should retain all packaging materials. Such claims are not to be used in lieu of payment and customer hereby agrees that payment will not be withheld, rescinded  or denied by any other means as the result of such shipping or warranty claims.

15. Special provisions for export sales. All sales shipped to locations outside of the continental United States, or packaged for shipment to outside the United States, or on any equipment later moved to a location outside the United States are as-as and have no warranty coverage. Equipment sold by Copier1 and its affiliates for use in 220 volts electrical systems, or any other non- U.S. power systems are not covered under any warranty and customer agrees to indemnify Copier1 and its affiliates from any damages arising from the use of said equipment. This includes export wholesale transactions, or bulk, or container sales. All such sales are deemed final and all equipment is sold on an "as-is, where-is" basis with no warranty whatsoever, whether implied, stated, or printed.  

16. Maintenance Agreements. Maintenance agreements are separate contracts, and may provide additional, ongoing parts and/or labor coverage. Outsourced nationwide coverage ordered by Copier1 or customer is the responsibility of the customer. Copier1 does not cover any costs to replace parts deemed necessary by outside maintenance provider to make equipment eligible for that company's maintenance agreement. Third party vendors may require additional parts and labor be purchased by customer prior to the offering of a maintenance contract by said third party vendor, or the third party vendor may deny the product for such an agreement. This is outside the control of Copier1 and is not a basis for any withholding of payment by customer and in no way alters the terms of this agreement.

17.  Customer agrees to purchase all supplies from Copier1 at competitive rates or all warranties become void.

18. Credit card cancellation fee of 25% will apply in addition to finance charges on any unpaid balances. Breach of contract penalty of 25%. Stop payment for any check written for delivered equipment will be subject to a $300 fee, which customer agrees to pay in addition to all bank fees. Customer also agrees to be held responsible for all costs of collection including any attorneys' fees, and that any legal actions pertaining to sale will take place in Wicomico County, Maryland, USA. Customer also agrees to enter into binding arbitration in Wicomico County, Maryland, USA prior to any civil litigation whenever a dispute may arise over the terms of this transaction and/or agreement. Customer agrees to entertain all efforts at informal and/or legal mediation by and between customer and Copier1 prior to filing any such civil or third party complaints mediation services, such as BBB, or customer's warranty will be completely void.

19. Where disputes cannot be resolved through agreed-upon terms between Customer and Copier1, LLC, all legal proceedings are to occur in Wicomico County, Maryland. Customer agrees to submit to binding arbitration where available, and to pay all of Copier1's legal fees where the ruling of the arbiter is declined, and/or when any legal proceedings are filed by or for customer against Copier1 outside of Wicomico County, Maryland.

20. Commercial Production Application. Because of heavy usage in production and commercial environments, machines used for production of printed documents for resale or contracted scanning services, including those provided by print and/or copy shops,  are ineligible for warranty coverage under this Agreement. Separate Maintenance Agreements must be purchased for ongoing coverage when equipment is used in this manner.

21. Unpaid invoices for products and services delivered by Copier1 or one of its contractors will be charged a finance charge of one-half percent per month on the out standing balance.

Copier1 is dedicated to making your experience with us a positive one and therefore we stand behind everything we sell. No returns will be accepted without an approved RMA number. Please contact 1-888-866-2679 with specific questions. All copiers sometimes require maintenance and/or adjustments to remain operable, this is more likely within the first days of installation. Returned machines are subject to a 20% restocking fee and all shipping charges both to and from customer location, and any services provided are to be borne by customer. Pictures shown may not be an exact representation of actual product.  Some copiers are manufacturers' equivalent virtually identical models.

Our copiers are used products unless otherwise stated and noted. Copiers have been diagnostically tested and certified as working. Unless otherwise stated, our products will come with pdf/cd or paper manuals, cables, software, and drivers, or these items will be made available. Used items may have slight cosmetic imperfections including minor scrapes or scratches; slight casing discoloration; or dents. Copier1 cleans every item, and repaints or replaces significantly scratched or discolored exteriors. All sales are considered final and are nonrefundable unless circumstances call for a refund based only upon the constraints of the Warranty and Purchaser agreement, and this is the only agreement between customer and Copier1.